FAQs


FAQ's(Frequently Asked Questions)

 How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Standard shipping usually arrives within 3–7 business days after processing.

Delivery timelines may vary during holidays, promotions, or high-volume periods.

 Do you offer free shipping?

Yes. Fundamental Coast offers free standard shipping on domestic orders over $150 within the continental United States.

Shipping costs for orders below the free shipping threshold are calculated during checkout.

Do you ship internationally?

At this time, we only ship within the United States.

We are actively exploring international shipping options for the future.

 How can I track my order?

Once your order ships, you will receive an automated confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier.

Can I change or cancel my order after placing it?

Orders may be modified or canceled within 24 hours of placement.

Once an order enters processing or fulfillment, changes may no longer be possible.

Please contact our support team as soon as possible for assistance.

 What is your return policy?

Eligible items may be returned within 30 days of delivery if they are:

  • Unworn
  • Unwashed
  • In original condition
  • Returned with original tags attached

Please review our Return & Refund Policy for complete details.

Do you offer exchanges?

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the original item and placing a new order separately.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact our customer support team promptly with:

  • Your order number
  • Product details
  • Photos of the issue when applicable

Our team will review the issue and work toward an appropriate resolution.

What payment methods do you accept?

We accept secure payments through approved payment providers, including:

  • Major credit cards
  • Debit cards
  • Digital wallet services
  • Other payment options available during checkout

All transactions are securely processed using encrypted payment technology.

How can I contact Fundamental Coast?

You can contact our customer support team using the information below:

Customer Support Email: customerservice@fundamentalcoast.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

We aim to respond to inquiries as quickly as possible during regular business hours.