Return and Refund Policies
Last Updated: May 25, 2026
At Forme Clyne, customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the policy outlined below.
This Return & Refund Policy applies to products purchased directly from the official Forme Clyne website and operated by Evolve Apparel Group
Return Eligibility
Eligible items may be returned within 30 days of delivery.
To qualify for a return, products must:
- Be unworn
- Be unwashed
- Be unused
- Be in original condition
- Include all original tags and packaging
- Be returned within the eligible return window
Only products purchased directly through the official Forme Clyne website are eligible for return through our customer support team.
Products purchased from third-party retailers or marketplaces must be returned directly to the original place of purchase.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Final sale items
- Gift cards
- Worn or washed items
- Products damaged after delivery due to misuse
- Items returned after 30 days from delivery
- Products missing original tags or packaging
Forme Clyne reserves the right to refuse returns that do not meet eligibility requirements.
How to Start a Return
To initiate a return request, customers must contact our support team before sending any item back.
Please email:
customerservice@formeclyne.com
Once approved, customers will receive:
- A Return Authorization (RA) number
- Return instructions
- A prepaid return shipping label, when applicable
Returns sent without authorization may experience delays or may not be accepted.
Return Shipping Costs
A flat $8.00 return shipping label fee may be deducted from eligible refunds.
Original shipping charges are non-refundable unless otherwise required by law.
Refund Processing
Once your returned item is received and inspected, approved refunds are typically processed within 4–5 business days.
Refunds are issued back to the original payment method used during checkout.
Depending on your financial institution or payment provider, additional processing time may apply before refunded funds appear in your account.
Exchanges
Forme Clyne currently does not offer direct exchanges.
If you would like a different size, color, or style, we recommend returning the original item and placing a new order separately.
Gift Returns
Eligible gift returns may be issued as store credit in the form of an online gift code.
Store credit will reflect the original purchase value minus any applicable return shipping fees.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support team within a reasonable timeframe after delivery.
Please include:
- Your order number
- Product details
- Photos of the issue when applicable
Our team will review the request and work toward an appropriate resolution.
Order Cancellations
Orders may be canceled within 24 hours of placement.
Once an order enters fulfillment or shipping processing, cancellation requests may no longer be possible.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check with your bank or payment provider
- Contact your credit card company for pending transaction updates
- Reach out to our support team for additional assistance
Policy Updates
Forme Clyne reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any updates become effective immediately upon posting to this page.
Customer Support
Forme Clyne
Operated by Evolve Apparel Group
Customer Support Email: customerservice@formeclyne.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST